Marie (Ullerup) is a hotel tech executive living in Chicago who returns home to Copenhagen to spend the holidays with her family and puts herself to work at their inn. When Ryan Miller (Sevier) checks in, a case of mistaken identity leads Marie to believe he's a travel writer. She sets out to make sure his stay is perfect, which includes the Christmas tour Ryan's expecting... but the Andersen Inn hasn't offered it since her father passed so she scrambles to cobble together an itinerary meant to impress. When Marie's mom tells her she plans to sell the inn after the New Year, Marie becomes doubly determined to make Ryan's visit a success – a positive story could boost business and convince her mom to keep the inn. Marie escorts Ryan on a carefully curated tour of Copenhagen and pulls out all the stops to create hygge at the inn, though both efforts end in some festive fiascos. Despite the mishaps, the two forge a connection that may be more than just innkeeper and tourist. When Ryan Miller the journalist arrives, they realize their mistake, sending Marie into overdrive to ensure he experiences the perfect Danish Christmas. In the process, Marie learns that warmth, connection – and, possibly, romance – happen naturally and can't be created.